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COURSE:

Professional Waiter/Waitress Course

Professional Waiter And Waitress Course - Iconic Training Institutes

The Professional Waiter Course is designed to provide students with the necessary skills and knowledge to work in a fine dining restaurant or a hotel. This course covers topics such as dining room set up, customer service, food and wine pairing, and proper serving techniques. Students will learn how to provide exceptional customer service, make recommendations, and deal with difficult customers. The course also covers basic food safety and hygiene practices that are essential in the food service industry.

Course Outline:

Module 1: Introduction to Fine Dining

  • Overview of the hospitality industry
  • Types of fine dining restaurants
  • Dining room set up and service styles
  • Customer service basics

Module 2: Wine and Beverage Service

  • Types of wine and their characteristics
  • Wine pairing with food
  • Beverage service techniques
  • Handling customer complaints

Module 3: Food Service Techniques

  • Types of menus and their features
  • Proper table service techniques
  • Suggestive selling and up-selling techniques
  • Handling food allergies and dietary restrictions

Module 4: Communication and Teamwork

  • Effective communication skills
  • Teamwork and collaboration in the restaurant industry
  • Handling difficult customers and conflict resolution
  • Time management and multitasking skills

Module 5: Food Safety and Hygiene Practices

  • Basic food safety and hygiene practices
  • Handling and storing food safely
  • Personal hygiene and grooming standards
  • Health and safety regulations in the food service industry

Upon successful completion of the course, students will receive a Professional Waiter Certificate, which will demonstrate their proficiency and competence in the food service industry. This certification can be used to apply for jobs in fine-dining restaurants, hotels, and other food service establishments.

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Terms and Conditions:

1. Iconic International Training Institutes reserves the right to change the location, schedule, or mode of delivery of an event or training due to reasons such as insufficient enrollment, instructor unavailability, public holidays, seasonal festivals, or force-majeure events (such as COVID lockdowns, quarantine, earthquakes, etc.). In such cases, the participants will be notified of the change and provided with an alternative schedule or mode of delivery.

2. Registered students must start and complete the course within 3 months of the registration date. Re-registration is required if the course is not started within the 3-month period.

3. All dues must be paid by the due date. Iconic International Training Institutes reserves the right to hold the training and cancel the registration if the balance amount is not paid on the due date.

4. No refunds will be issued after the course has started, regardless of the reason for withdrawal.

5. If the course is discontinued or cancelled, no refund will be given for the remaining hours.

6. Participants who miss classes or sessions for any reason will not be eligible for a refund or credit.

7. The training institute reserves the right to hold or cancel a course if the minimum enrollment requirement is not met or for any other reason. In such cases, participants will be notified promptly, and fees refund will be issued within 14 working days.

8. Refunds will not be granted for any reason other than course cancellation by Institute.

9. All refund requests must be submitted in writing within 48 hours of course enrollment, clearly stating the reason for withdrawal.

10. Refunds may be granted on a case-by-case basis, subject to a processing fee of 20% of the course fee. Note:

• All Refunds Will Be Processed Within 14 Working Days Of Receipt Of The Refund Request, Subject To The Terms And Conditions Outlined Above.

• The Above Terms And Conditions Are Applicable To All Individuals, Groups, And Corporate Clients.

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